We all know that technological advancement is transforming how we live and work. Internet, computers, and mobile phones have created…
High customer service standards should be in place in all organizations. But, unfortunately, many companies have no clear idea of…
High-quality referrals are an important aspect of customer retention. A customer’s referrals are also a valuable way for businesses to…
Having to apologize to angry customers or clients can be a big headache for many small business owners. It can…
Customer relationship management (CRM) strategies have been around for a long time and have developed into one of the most…
Customer-centric business model is a concept that has become very popular in the past decade. It's a business model where…
Loyal customers are critical to the success of your business. However, keeping them is a full-time job. Fortunately, there are…
Negative reviews are an inevitable part of any business. They are inevitable because business owner are not perfect and all…
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