What is ServiceNow and How to Use It?
First published: April 8, 2022 @ 6:00 pm
ServiceNow is a Cloud-based enterprise service management software. It is an innovative solution large organizations use to manage IT infrastructure and business processes. The single cloud platform has a different name, which is Now Platform.
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ServiceNow platform consists of several components like:
It interacts with the customers for service request management, self-service, customer service, support, etc.
It records and manages incidents that are internal or external to the organization. The incident manager uses it to resolve incidents using tools like workflows, email notifications, etc.
It manages assets within the organization, and it also monitors its performance. For example, it can monitor servers, network devices, etc., and identify an error with them.
It stores knowledge articles and other types of information that are important for the users of the ServiceNow platform.
Users can use this information to resolve any incidents or other problems that they encounter when they use the ServiceNow platform.
It also permits them to create new knowledge articles whenever they find something new. In the future, it will help other people when they face similar issues or problems as the previous user who created that article.
This component helps users to automate their business processes.
For example, if a user wants to implement a new process within the organization, he can create a new process and use it for implementing that process within the organization.
It manages the IT infrastructure of the organization.
The user can monitor all devices within the organization using this component. It can also monitor services provided by external vendors (like an ISP or a hosting provider).
It manages mobile devices used by employees within the organization. The user can monitor mobile devices, manage software on them, and do other things using this component.
It provides a complete list of all the services that the organization provides (e.g. VPN services, network connectivity, custom service management, service assurance, etc.).
Users can use this catalog to request this service directly from their service desk or from any other vendor who provides this service. They can also view their past requests in this catalog so that they do not repeat those requests in the future.
The customer can also review the feedback given to them in this catalog. The purpose is to know what improvements might be necessary for their future requests.
Only then can the customer make the needed improvements before they submit additional requests.
It is used to manage the components of the ServiceNow platform. The user can perform various administrative tasks like adding new users, changing access rights, etc. using this console.
It is used to customize the Service Portal so that you can use it for providing various services to the customers of the organization.
When your organization offers network connectivity services to your customers, you can make use of this component to customize the web portal to provide these services and to manage customer requests that relate to those services.
Administrators of the organization use it for performing various administrative tasks like adding new users, monitoring incidents, etc. using this component.
Administrators of the organization use it for integrating the ServiceNow platform with other applications or systems which are external to it (like an accounting application or a billing application).
One example is an organization that uses accounting software to maintain its financial records. By using this component, they can make use of the ServiceNow platform to automatically populate their accounting software with incidents and problems.
Other things like user details will be included in the accounting application. Also, the users of the ServiceNow platform can view information related to incidents and problematic events in that accounting application.
It is used to create workflow diagrams for implementing business processes within the organization.
For example, if an organization wants to implement a new process for handling employee leaves, then it can use this component to create a workflow diagram for implementing that process.
The user can also use this component to design and customize various workflows used by other components of the ServiceNow platform like Incident Management, Knowledge Management, etc.
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The users of the ServiceNow platform are required to register themselves with their respective organizations so that they can access their ServiceNow console, which is used for managing different components of the ServiceNow platform within their organizations.
User can also view their incident tickets and requests in their Service Portal which is accessible through their respective Service Now consoles only (like the customer care portal).
So they need to register themselves with their organizations before they use these components of the ServiceNow platform.
The following are some major benefits of using ServiceNow:
1) It provides a unified view of all your business operations
2) You can get access to all information about your business on one screen
3) You can use it for various kinds of businesses
4) It provides an opportunity for continuous improvement
5) You can improve customer experience
6) Easy implementation
7) Efficient and reliable
8) A single system for managing multiple business functions
9) It saves time
10) It saves money
11) Unmatched flexibility
12) Allows sharing information with customers
13) Increase operational efficiency
14) Easy implementation
15) Better data storage
16 ) Enhanced integration
ServiceNow is an excellent solution for managing all the IT operations and digital workflows of your organization.
You can use it to manage the IT infrastructure of your organization, and also you can use it to automate business processes and employee workflows. It is a reliable service that will help you and your team to save time and money.
We hope you have got all the information about ServiceNow and how to use this technology. Start to automatize your business and use technology to help you run your business more effectively. Find more useful tips and information on the WorkDeputy blog.
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