First published: December 4, 2022 @ 6:00 pmHigh-quality referrals are an important aspect of customer retention. A customer’s referrals are also a valuable way for businesses to spread the word about their products and services. To get high-quality referrals, it is important to build strong relationships with customers and offer excellent customer service. Who Is […]
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First published: November 20, 2022 @ 6:00 pmCustomer relationship management (CRM) strategies have been around for a long time and have developed into one of the most successful software solutions for companies of all sizes. As a result, companies now have multiple ways to manage customer information and data. With so many different CRM solutions
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First published: November 23, 2022 @ 6:00 pmHaving to apologize to angry customers or clients can be a big headache for many small business owners. It can take a lot of time and effort to make the situation right. Sometimes, however, an apology is all that’s needed to save your business from losing a valuable
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First published: November 21, 2022 @ 6:00 pmCustomer-centric business model is a concept that has become very popular in the past decade. It’s a business model where the focus is not on making profits but on making customers happy. It also includes having an in-depth understanding of your customers’ needs and then creating solutions to
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First published: November 6, 2022 @ 6:00 pmLoyal customers are critical to the success of your business. However, keeping them is a full-time job. Fortunately, there are strategies you can use to boost your customer retention rate and make it easier to convert them into loyal clients or buyers. In this article, we’ll review 7
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First published: February 17, 2023 @ 6:00 pmThe success of a business is largely dependent on its ability to provide value to its customers. Effective customer success management is the key to ensuring better customer experience and loyalty. It is essential for businesses to develop and implement an effective customer success strategy in order to
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First published: November 2, 2022 @ 6:00 pmCustomer Relationship Management, or CRM, is a method that helps companies manage customer interactions in a centralized manner. In other words, CRM gives companies a place to keep track of all of their contacts. CRM can manage many data, including customer profiles, contacts, activities and events. Every business
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First published: October 30, 2022 @ 6:00 pmWhether it’s a question about a product, an inquiry about a service or an appointment request, your customer service team is the first point of contact with potential customers. To handle this increased volume of calls and questions, many companies are taking advantage of a new strategy to
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First published: February 24, 2023 @ 6:00 pmWhen it comes to providing excellent customer service, having to deal with difficult customers can be one of the most challenging situations of the job. Whether it’s an extra impatient customer, a rude customer, or someone who simply refuses to accept no for an answer, these situations can
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First published: January 16, 2023 @ 6:00 pmAs a customer service, you may often feel difficult and overwhelmed when experiencing a certain condition that requires you to say no to a customer. This is because, in customer service, you have to do everything in the best way to fulfill your customer’s needs. However, there are
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