First published: February 24, 2023 @ 6:00 pmWhen it comes to providing excellent customer service, having to deal with difficult customers can be one of the most challenging situations of the job. Whether it’s an extra impatient customer, a rude customer, or someone who simply refuses to accept no for an answer, these situations can […]
Customer Service Tips: How to Deal with Difficult Customers? Read More »
First published: January 16, 2023 @ 6:00 pmAs a customer service, you may often feel difficult and overwhelmed when experiencing a certain condition that requires you to say no to a customer. This is because, in customer service, you have to do everything in the best way to fulfill your customer’s needs. However, there are
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First published: January 15, 2023 @ 6:00 pmIn today’s climate, it’s more important than ever to have strong customer service in every business or company. And while there are many elements to it, empathy is the primary key. Empathy is the ability to sense other people’s emotions and understand their perspectives. And when it comes
Why Empathy in Customer Service is Crucial? Read More »
First published: November 23, 2022 @ 6:00 pmHaving to apologize to angry customers or clients can be a big headache for many small business owners. It can take a lot of time and effort to make the situation right. Sometimes, however, an apology is all that’s needed to save your business from losing a valuable
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