First published: August 11, 2021 @ 6:00 pmDo you know how canned responses can improve your customer service quality? Small businesses often find it difficult to answer questions, or deal with users who ask the same questions repeatedly. There are many reasons for this, but one of the biggest is that most small businesses have […]
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First published: November 21, 2022 @ 6:00 pmCustomer-centric business model is a concept that has become very popular in the past decade. It’s a business model where the focus is not on making profits but on making customers happy. It also includes having an in-depth understanding of your customers’ needs and then creating solutions to
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First published: November 6, 2022 @ 6:00 pmLoyal customers are critical to the success of your business. However, keeping them is a full-time job. Fortunately, there are strategies you can use to boost your customer retention rate and make it easier to convert them into loyal clients or buyers. In this article, we’ll review 7
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First published: September 19, 2022 @ 6:00 pmNegative reviews are an inevitable part of any business. They are inevitable because business owner are not perfect and all businesses make mistakes. However, negative reviews can damage your reputation if you do not take steps to address them. When a customer leaves a bad review, it is
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