First published: March 18, 2022 @ 6:00 pm
Support Ticketing Tool is a customer service ticketing system that allows customers to create tickets, manage their tickets, and receive updates on the status of their tickets.
This is really helpful for companies that have an active community, because they can receive instant feedback from customers and solve their problems more quickly. By using Support Ticketing Tool, companies can experience these benefits:
1. Increase their customer satisfaction
Support Ticketing Tool allows companies to easily track the status of tickets, allowing them to better understand the number of tickets and their solutions. For example, if there are a lot of tickets about an email sent, it is possible that the company has a poor email marketing strategy.
2. Increase their sales
Because Support Ticketing Tool allows companies to track the number of tickets they have, they can be more confident in sending out emails to new customers and send out emails to customers who are loyal to them.
3. Increase their revenue
Support Ticketing Tool also allows companies to get feedback from customers on how they can improve their product or service, which helps increase their revenue, build loyalty among customers, and acquisition of potential customer.
Why We Need Support Ticketing Tool
It is always difficult for businesses when a customer needs help with an issue that cannot be solved by phone or live chat support systems due to security reasons or privacy issues; therefore, we need a ticketing system that will solve these problems for us!
With Support Ticketing Tool, you can create tickets from anywhere in your company’s website; however, it is important that the ticket creation is as secure as possible so that your customer data remains safe from prying eyes.
There are many applications and software that could help you build your own ticket support system. Each one of them has their own strengths and weaknesses.
In order to help you decide which one to choose, we will discuss the advantages and disadvantages of each ticketing system.
1. HubSpot Support Ticketing Tool
HubSpot Support Ticketing Tool is a great ticketing system for businesses that have customer service departments. With HubSpot Support Ticketing Tool, you can create tickets from your website or email form and receive instant notifications on the status of your tickets.
The great thing about HubSpot Support Ticketing Tool is that it allows you to build your own support team by importing information from existing customer databases, like address books, sales data, and so on. This will allow you to increase your customer satisfaction and also save time!
2. osTicket
osTicket is a free ticketing system that allows you to create tickets from anywhere in your website. You can also create tickets by email, fax, or telephone.
The great thing about osTicket is that it is completely customizable and has an intuitive interface that allows you to add text, links, attachments, and images to your tickets.
However, there are some limitations with osTicket; for example, it does not allow you to track the status of your tickets and there are no customer service features available.
3. Zendesk Ticketing System
Zendesk Ticketing System is a powerful ticketing system that allows you to create tickets from anywhere on your website and receive instant notifications on the status of your tickets.
It has some significant features, like its customer support tool, which allows you to receive customer feedback and suggestions on how to improve your product or service.
However, there are some limitations with the Zendesk Ticketing System; for example, it does not allow you to create an email or fax ticket and the organization is too complicated for small businesses.
4. ClickTracks
ClickTracks is a powerful ticketing system that allows you to create tickets from anywhere in your website and receive instant notifications on the status of your tickets. It has a great interface and can be customized with images, text, links, attachments, and signatures.
However, there are some limitations with ClickTracks; for example, it does not allow you to track the status of your tickets and it is not very easy to customize.
5. HappyFox
HappyFox is one of the most powerful ticketing systems that allows you to create tickets from anywhere in your website and receive instant notifications on the status of your tickets. It has a great interface and can be customized with images, text, links, attachments, and signatures.
The limitation with HappyFox is that it does not allow you to track the status of your tickets and the organization is too complicated for small businesses.
How to Choose a Ticketing System
The choice of ticketing system is very important because each ticketing system has its own advantages and disadvantages. You need to carefully consider which ticketing system will be best for your business.
To help you decide which ticketing system will be best for your business, we have listed some considerations below:
1. Security
This is probably the most important consideration in choosing a ticketing system. As we discussed earlier, there are many reasons why companies choose a ticketing system that they don’t need.
However, they end up using it because it offers security features like preventing access to the web application and preventing customers from changing their information.
Therefore, if you choose a ticketing system that does not offer security features, you may end up losing customers’ data or facing legal issues due to non-compliance with the law. Make sure that your chosen ticketing system offers secure access and functions.
2. Price
The price of a ticketing system varies depending on its features and functions. Therefore, it is important that you carefully consider how much your ticketing system will cost you.
There are many different ticketing systems, and each one has its own advantages and disadvantages. For example, if you choose a ticketing system that does not offer a customer support tool, it will be very expensive.
However, if you choose a ticketing system that does offer customer support tools, it will be more expensive. Therefore, before you choose a ticketing system, carefully consider how much it will cost you.
3. Customer Support
The number of tickets your company receives will affect the number of customer support staff required to solve these tickets.
If your company receives a lot of tickets and your customers are complaining about your product or service all the time, then it is possible that your business will not be able to keep up with the number of tickets.
Therefore, it is important that you choose a ticketing system that allows you to create an email or fax ticket from anywhere in your website so that customers can quickly solve their problems.
4. Customization
This is probably the most important consideration in choosing a ticketing system because companies need to have complete control over their customers’ information and access to their data.
Therefore, make sure that your chosen ticketing system allows you to customize your tickets and receive instant notifications on the status of your tickets.
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