First published: August 25, 2021 @ 6:00 pmAutomation is the process of replacing human labour with machines, whether by increasing the efficiency of the former or decreasing the cost of the latter. This continuous improvement has been an ongoing one for centuries, as people have replaced their bodies with machines that are more efficient and […]
Life in the Age of Automation Read More »
First published: August 21, 2021 @ 6:00 pmArtificial Intelligence (AI) is rapidly changing the way we do business, drive innovation, and interact with the world around us. The implications of AI are immense: better customer experiences, reduced costs, improved data analytics, increased safety and security… the list goes on. But what does this mean for
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First published: August 27, 2021 @ 6:00 pmAutomation is the act of using programs and digital tools to make processes run faster and more efficiently. This helps reduce errors and reduces costs. In a lot of ways, creating efficient workflows can the way to the future, as it allows companies to become more efficient and gives
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First published: August 11, 2021 @ 6:00 pmDo you know how canned responses can improve your customer service quality? Small businesses often find it difficult to answer questions, or deal with users who ask the same questions repeatedly. There are many reasons for this, but one of the biggest is that most small businesses have
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First published: September 19, 2022 @ 6:00 pmNegative reviews are an inevitable part of any business. They are inevitable because business owner are not perfect and all businesses make mistakes. However, negative reviews can damage your reputation if you do not take steps to address them. When a customer leaves a bad review, it is
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First published: December 11, 2021 @ 6:00 pmSales automation refers to the implementation of automated processes to assist sales professionals in the closing of deals. It includes automated lead generation, qualification, nurturing and closing. This is different from lead management, which involves only the identification and capture of leads, without automation. Sales automation has been
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