First published: February 17, 2023 @ 6:00 pmThe success of a business is largely dependent on its ability to provide value to its customers. Effective customer success management is the key to ensuring better customer experience and loyalty. It is essential for businesses to develop and implement an effective customer success strategy in order to […]
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First published: October 31, 2022 @ 6:00 pmThe common misconceptions people, especially business owners, have regarding big data can destroy their companies. It’s important to understand that there are many misconceptions and to educate yourself about this concept. That’s why, it’s necessary to know what it is and how it can help your business. 5
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First published: October 23, 2022 @ 6:00 pmWith the rise of technology and social media platforms, there are new marketing efforts that allow your business to reach out to your customers and provide them with great customer service. These are the marketing trends you should try right now, so you can build a brand that
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First published: October 30, 2022 @ 6:00 pmWhether it’s a question about a product, an inquiry about a service or an appointment request, your customer service team is the first point of contact with potential customers. To handle this increased volume of calls and questions, many companies are taking advantage of a new strategy to
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First published: November 2, 2022 @ 6:00 pmCustomer Relationship Management, or CRM, is a method that helps companies manage customer interactions in a centralized manner. In other words, CRM gives companies a place to keep track of all of their contacts. CRM can manage many data, including customer profiles, contacts, activities and events. Every business
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First published: February 24, 2023 @ 6:00 pmWhen it comes to providing excellent customer service, having to deal with difficult customers can be one of the most challenging situations of the job. Whether it’s an extra impatient customer, a rude customer, or someone who simply refuses to accept no for an answer, these situations can
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First published: October 24, 2022 @ 6:00 pmThe financial health of a business can be assessed in several ways. Many times, financial health is assessed by looking at the profit margins, or the cash flow generated by the company. Sometimes, the number of employees is used to assess a business’s financial health. Sometimes, it is
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First published: October 19, 2022 @ 6:00 pmFinancial models are tools that provide data and statistics to help the entrepreneur, investors, and bankers to understand the financial potential of a startup. If you have a product or service, you need to determine whether it is going to make money. Financial models can help you answer
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First published: October 26, 2022 @ 6:00 pmAdvanced technology has changed the way people conduct business. In the past, you had to physically show up at a bank or broker to conduct a transaction. You’d have to fill out a form and pay for it. Today, you can use your smart phone or computer to
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First published: February 7, 2023 @ 6:00 pmAs technology continues to evolve, the need for technical writers increases. Technical writers are responsible for creating clear and concise documentation and instructions for users of a product, usually focusing on software and hardware. The ability to effectively communicate complex topics and simplify them for general audiences is
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